Worldhost - Principles of Customer Service

Introduction


This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.


WorldHost customer service training is an engaging experience for your staff, covering real-world situations.

Participants? can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants? transferrable skills which they will be able to utilise for the rest of their lives.

For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You?ll be amazed how much people can learn over four 90 minute online sessions!




Location:

Both Campus Sites

Duration

1 Day, 09:00 - 16:30.

For employers who would like to organise this course for their employees and would like them to be grouped in the same course, this can be arranged. Please get in touch for more details.

Price

£90.00

Entry Requirements








Course Content


What does the course cover?


? Identifying customer needs and managing expectations
? The importance of making a great first impression
? Applying customer service within your role and sector
? Communication skills to improve your customer interactions
? Leaving a lasting impression
? Planning for professional development

Learning outcomes

? Explain the benefits of providing excellent customer service
? Identifying customer needs and managing expectations
? The importance of making a great first impression
? Creating a positive first impression
? Words associated with customer
? Needs Vs expectations
? Applying customer service within your role and sector
? The power of social media
? Communication process - verbal, vocal & non-vocal
? Listening skills - Active listening
? Communication skills to improve your customer interactions
? Dealing with problems positively
? Leaving a lasting impression
? Remembering names
? Planning for professional development

Assessments

Multiple choice question paper.
On successful completion, participants will be issued with certification.

Additional funding information

Course Contact Details

If you would like more information or to reserve a place on a course: E-mail: shortcourses@dumgal.ac.uk