Complaints Procedure

Dumfries and Galloway College is committed to providing high-quality customer services.

We value complaints and use information from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us.  The leaflet below describes our complaints procedure and how to make a complaint.  It also tells you about our service standards and what you can expect from us. The information is also available on our FAQ pages.

Read our Complaints Procedures FAQs (Open the link then click on "All Complaints Procedure FAQs")

Download the Complaints Procedure Leaflet 

 

You can make a complaint online using our complaints form.

Online Complaint Form

If you prefer you can also make a complaint via :

email : mcdonalde@dumgal.ac.uk
telephone: 01387 734 093