Introduction
This qualification provides the foundational knowledge needed to excel in various business administration roles. You’ll gain key insights into performing essential administrative tasks, such as managing information and supporting events. Additionally, you’ll learn how to apply this knowledge across different industries and job roles.
Learners will have access to online learning platform.
During your time with the Dumfries & Galloway College, support is always available whenever you need it. Each learner is paired with a dedicated personal tutor who will grade all assignments and provide comprehensive feedback for every submission.
Course Specification: Specification 603-2949-X.pdf
Course code
OPBA
Location
Varies
Duration
175 Guided Learning hours
On average, learners take 8 – 12 weeks to complete
Entry Requirements
Suitable for those learners aged 16 or above and have a good level of communication skills.
When applying for this course you will be asked to supply a copy of your ID, which can be either a passport, driving licence, birth certificate or national identity card
You can only study one course at a time.
Course Content
This course is split into 7 manageable units:
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand employer organisations
This unit will provide an understanding of different organisational structures and the organisational environment.
Unit 4: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 5: Principles of developing working relationships with colleagues
This unit explores the principles of effective team-working and how to ‘buddy’ a colleague.
Unit 6: Exploring social media
This unit covers the opportunities and threats associated with using social media and the application of social media within a business.
Unit 7: Safe use of online and social media platforms
This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.
Assessments
This course requires the completion and passing of seven tutor marked online unit assessments. Learners are allocated a course tutor who will mark assessments and are able to offer support through the online learning platform.
Additional funding information
This course is fully funded for Scottish residents for a limited time
Course Contact Details
openlearning@dumgal.ac.uk
01387 734233