ITIL® 4 Foundation – Online


Course Overview

Our online course for ITIL® 4 Foundation will teach you the fundamental ITIL concepts and terminology, including the seven guiding principles of ITIL 4 and four dimensions of service management. This qualification will help you work towards becoming an IT Project Manager, Service Delivery Manager, or Senior Project Manager.

The online training materials include fresh content, reflecting the latest version from ITIL. The latest ITIL service management syllabus and framework is by AXELOS.

This training course is delivered via eLearning. We also offer a virtual classroom for this course.

We’re proud of our excellent rating on Trustpilot, with over 13,000 reviews from our past students.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course code







Is the ITIL 4 Foundation course suitable for me?

There are no prerequisites for our ITIL 4 Foundation training course. Whether you are looking to work in IT Management, or Project Management with an IT focus, this course would be a great starting point.

The course is delivered via eLearning, making it a flexible way to learn, allowing students to study in their own time, 24/7.

This ITIL Foundation Certification course is also suitable for:

  • IT professionals.
  • IT Support Engineers.
  • Executives & Directors of IT departments.
  • Network Engineers.
  • Current IT professionals looking to transition into service management.
  • ITIL qualification holders, wanting a knowledge refresh.


How will the ITIL 4 Foundation Course Benefit me?

You will learn the fundamental ITIL 4 principles and gain the knowledge required to pass your exam.

You will also benefit from:

  • Complete ITIL 4 Foundation online course materials.
  • The ITIL 4 examination fee is included in the cost.
  • Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.


What jobs can I apply for after my ITIL 4 Foundation course?

On completion of your ITIL 4 training, you can confidently apply for jobs as a :

  • Network Operations Engineer – £41k
  • IT Service Desk Manager – £43k
  • IT Project Manager – £55k

(Source: Payscale)

Why Us

Why choose to study the ITIL 4 Foundation Course with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 625,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 10,000 students.

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.

In addition you will also benefit from:

  • Exam Pass Guarantee*.
  • Our virtual classroom course will allow you to fast-track your learning.
  • Learn from expert trainers with vast experience in this field.
  • Enhance your career prospects.
  • Interest-free payment options to spread the cost should you want to.

With more than 10 years experience in the education and training sector, we know how to provide outstanding training solutions.

Syllabus & Exams

ITIL 4 Foundation Course Syllabus

This online ITIL 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL 4 syllabus.

Learning Outcome

  • Understand the key concepts of service management.
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Understand the activities of the service value chain, and how they interconnect.
  • Know the purpose and key terms of 15 ITIL practices.
  • Understand 7 ITIL practices.

ITIL 4 Foundation Course Exam Details

IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.

Exam format – Multiple-choice.

Duration – 60.

Number of questions – 40.

Pass mark – 26 (65%).

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Other Courses at DGC

EC-Council Certified Ethical Hacker (CEH) Virtual Classroom

e-careers the home of professional qualifications. Book Today!

Course Overview Now more than ever Cyber Security roles are in demand, globally. There are more positions currently being offered than suitable candidates to fill them. Therefore, the sector has become very rewarding with individuals expected to earn on average £60k. With so much opportunity, progression is offered constantly provid...

CIMA Certificate in Sage 50

e-careers the home of professional qualifications. Book Today!

Course OverviewCIMA Certificate in Sage 50 is perfect for individuals looking to expand their knowledge of the widely used Sage 50 software. Employers will take a keen interest once qualified as it demonstrates your ability to use the software effectively to an intermediate level. CIMA is known throughout the accounting world for its high...

BCS Essentials Certificate in Artificial Intelligence

e-careers the home of professional qualifications. Book Today!

Course OverviewFast-track your way into the world of Artificial Intelligence (AI) by taking our 1 day virtual classroom course. On our BCS training course, we teach you the essential terminology and the general principles of AI, which is a methodology for using non-human systems to learn from experience and imitate human intelligent behav...