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Dumfries and Galloway College Business, Management & Accounting
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Work Based Training
SVQ in Customer Service at SCQF Level 6
On completion of this SVQ, candidates should be able to:
Demonstrate understanding of customer services
Demonstrate understanding of the rules that impact on improvemenst to customer service
Plus 5 optional units...
Business Administration SCQF Level 5 (Modern Apprenticeship)
Modern Apprenticeships are a great way of gaining skills, qualifications and experience and starting a career without having to study full-time. You will be earning whilst you are learning! This is an opportunity to work towards an industry recognised qualification whilst you are learning ‘on the job’ and it’s a great way to kick-st...
Management SCQF Level 7 (Modern Apprenticeship)
Modern Apprenticeships are a great way of gaining skills, qualifications and experience and starting a career without having to study full-time. You will be earning whilst you are learning! This is an opportunity to work towards an industry recognised qualification whilst you are learning ‘on the job’ and it’s a great way to kick-st...
Business Administration SCQF Level 6 (Modern Apprenticeship)
Modern Apprenticeships are a great way of gaining skills, qualifications and experience and starting a career without having to study full-time. You will be earning whilst you are learning! This is an opportunity to work towards an industry recognised qualification whilst you are learning ‘on the job’ and it’s a great way to kick-st...
Online
Level 3 Certificate in Principles of Management and Leadership (CMI)
The CMI Level 3 Certificate is designed for aspiring or practising first-line managers who want to develop their leadership capabilities and gain a nationally recognised qualification. This course provides practical tools and insights to help you lead teams effectively, communicate with impact, and drive performance.This course is deliver...
Level 3 Award in Principles of Management and Leadership (CMI)
Are you ready to take the next step in your leadership journey? The CMI Level 3 Award in Principles of Management and Leadership is designed for aspiring or early-career managers who want to build confidence, develop core leadership skills, and gain a nationally recognised qualification. Delivered entirely through remote learning, this co...
Understanding Environmental Sustainability
This course will cover the key principles of sustainable development, community engagement, energy management, and the social responsibilities of businesses concerning sustainability. Learners will also explore waste management, sustainable transportation, and how to implement sustainability practices, including zero waste, in their own e...
Level 2 Certificate in Digital Marketing (TQUK)
This qualification aims to enhance learners' understanding of digital marketing. Upon successful completion, learners will gain insights into the fundamentals of digital marketing, its significance, and its role in driving business growth.Designed for individuals looking to expand their knowledge in digital marketing, this qualification i...
Level 2 Certificate in Lean Organisation Management (TQUK)
This qualification will enhance your understanding of lean organisation techniques and the skills necessary to work efficiently within a team in the business sector. As part of your continuous professional development, this course offers the skills and knowledge required to implement lean organisation practices and business improvement st...
Level 2 Certificate in Principles of Customer Service (TQUK)
This online Customer Service course will enhance your understanding of customer service principles. It provides you with the essential knowledge needed by employers for a variety of customer service roles across different sectors. The course covers key areas such as managing information and supporting events, equipping you with the skills...