Level 3 Award in Domestic Retrofit Advice


The Level 3 Award in Domestic Retrofit Advice gives you the knowledge, skills and confidence to provide retrofit advice. The course is easy to follow and gives you a comprehensive introduction to whole house retrofit. Learners will gain an understanding of what domestic retrofit is, what it is supposed to achieve, and what to look out for when installing energy efficiency measures in homes. It will provide you with all you need to know when working in the industry, so you are always one step ahead.

The role of a Retrofit Advisor is all about customer service and engagement; making the complex process of retrofit accessible and achievable for customers. You’ll need to have a good understanding of retrofit technology and how it works and ideally have a background in construction or the built environment. If you are great with people, enjoy providing information, advice, and guidance, can build great rapport through your people and communication skills and like problem solving and creative thinking, this could be a role you would excel in.

Course code





This course takes 30 hours to complete.



Entry Requirements

You must be over the age of 18 and have access to a computer with a reliable internet connection.

Course Content

The course is made up of 4 modules that cover all aspects of retrofit advice. Each module features extensive teaching materials, expert presentations, case studies and activities that are designed to give you an in-depth understanding of both theory and practice.

1. The Role of Retrofit in Home Energy Consumption All you need to know about climate change, the importance and meaning of retrofit, fuel poverty and the role of a Retrofit Advisor

2. Retrofit Principles
Learn the basics of construction and building services, energy efficiency and heat loss, retrofit measures and technologies and the major risks in retrofitting

3. The Retrofit Industry and the Role of Advisors
Get to grips with the organisations involved in retrofit, the funding and grants available, the typical retrofit customer journey, PAS 2035 and the role of the Retrofit Advisor

4. Understanding the Principles of Retrofit Advice
The skills and knowledge you need to do the job properly, including site visits, health and safety, common challenges in retrofit and energy efficiency and how to deliver good retrofit advice


The course is assessed via:
Portfolio of evidence
End Point Assessment – Case study and professional discussion


Other retrofit courses

Additional funding information

Businesses in Dumfries and Galloway may be eligible for funding for this course.

Course fees apply to businesses outwith Dumfries and Galloway.

Contact businessdevelopment@dumgal.ac.uk for more details.

Course Contact Details

For more information about the course or funding contact businessdevelopment@dumgal.ac.uk

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