Managing Conflict in the Workplace

Introduction

Conflict is a natural part of working with others – but when left unchecked, it can damage relationships, morale, and productivity. This one-day workshop helps participants understand the roots of workplace conflict and equips them with practical tools to handle challenging situations with confidence and professionalism.

Through real-life scenarios, group activities, and guided reflection, participants will learn how to spot early signs of conflict, respond constructively, and turn tension into collaboration. The goal? A more positive, respectful, and productive work environment.

This session is ideal for:

  • Managers, team leaders and supervisors

  • HR professionals and employee support staff

  • Anyone who works in a team and wants to handle conflict better

  • Individuals looking to build confidence in difficult conversations

No prior training in conflict resolution is needed – just a willingness to learn and engage.

Course code

SMCW

Location

Dumfries Campus

Duration

1 day

Price

£90.00

Availability

Location: Dumfries
Delivery – 22 Jan 2026 09:30

Course Content

  • Understanding Conflict
  • Spotting the Signs
  • Communication Skills for Conflict
  • Handling Challenging Behaviour
  • Resolving Conflict Constructively
  • Practice & Reflection

Progression

Other Related Courses:
Managing & Leading Change in the Workplace
Developing a Coaching Mindset
Managing Equality, Diversity & Inclusion

Formal Management Qualifcations:
CMI Level 3 Certificate in Principles of Management and Leadership
CMI Level 5 Certificate in Management and Leadership

Course Contact Details

If you would like more information or to reserve a place on a course, please get in touch.

Telephone: 01387 734199
E-mail:shortcourses@dumgal.ac.uk

Booking Terms & Conditions | Dumfries & Galloway College (dumgal.ac.uk)

Other Courses at DGC

SQA Planning and Delivering Training Sessions to Groups @ SCQF 6

Training

This course is a great introduction to teaching. On successful completion, delegates will receive an SQA certificate that allows them to deliver training to groups. Some examples include; In-house training to staff; Life Guard Trainers, First Aid Trainers.This course is suitable for those who aspire to a training role, or who expect to h...

Understanding Environmental Sustainability

Wind Turbine

This course will cover the key principles of sustainable development, community engagement, energy management, and the social responsibilities of businesses concerning sustainability. Learners will also explore waste management, sustainable transportation, and how to implement sustainability practices, including zero waste, in their own e...

Level 5 Certificate in Management and Leadership (CMI)

The CMI Level 5 Certificate in Management and Leadership is a nationally recognised qualification designed for practising or aspiring middle managers. Whether you're leading a department, managing projects, or overseeing teams, this course equips you with the strategic skills and confidence to drive performance and lead with impact.Delive...