MANAGING CONFLICT IN THE WORKPLACE

Introduction

Conflict is a natural part of working with others—but when left unchecked, it can damage relationships, morale, and productivity. This one-day workshop helps participants understand the roots of workplace conflict and equips them with practical tools to handle challenging situations with confidence and professionalism.

Through real-life scenarios, group activities, and guided reflection, participants will learn how to spot early signs of conflict, respond constructively, and turn tension into collaboration. The goal? A more positive, respectful, and productive work environment.

This session is ideal for:

  • Managers, team leaders, and supervisors

  • HR professionals and employee support staff

  • Anyone who works in a team and wants to handle conflict better

  • Individuals looking to build confidence in difficult conversations

No prior training in conflict resolution is needed—just a willingness to learn and engage.

Course code

SMCW

Location

Varies

Duration

1 day

Course Content

Understanding Conflict

Spotting the Signs

Communication Skills for Conflict

Handling Challenging Behaviour

Resolving Conflict Constructively

Practice & Reflection

Course Contact Details

shortcourses@dumgal.ac.uk
01387 734199

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