Managing Conflict in the Workplace

Introduction

Conflict is a natural part of working with others – but when left unchecked, it can damage relationships, morale, and productivity. This one-day workshop helps participants understand the roots of workplace conflict and equips them with practical tools to handle challenging situations with confidence and professionalism.

Through real-life scenarios, group activities, and guided reflection, participants will learn how to spot early signs of conflict, respond constructively, and turn tension into collaboration. The goal? A more positive, respectful, and productive work environment.

This session is ideal for:

• Managers, team leaders and supervisors

• HR professionals and employee support staff

• Anyone who works in a team and wants to handle conflict better

• Individuals looking to build confidence in difficult conversations

No prior training in conflict resolution is needed – just a willingness to learn and engage.