Introduction
Conflict is a natural part of working with others—but when left unchecked, it can damage relationships, morale, and productivity. This one-day workshop helps participants understand the roots of workplace conflict and equips them with practical tools to handle challenging situations with confidence and professionalism.
Through real-life scenarios, group activities, and guided reflection, participants will learn how to spot early signs of conflict, respond constructively, and turn tension into collaboration. The goal? A more positive, respectful, and productive work environment.
This session is ideal for:
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Managers, team leaders, and supervisors
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HR professionals and employee support staff
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Anyone who works in a team and wants to handle conflict better
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Individuals looking to build confidence in difficult conversations
No prior training in conflict resolution is needed—just a willingness to learn and engage.
Course code
SMCW
Location
Varies
Duration
1 day
Course Content
Understanding Conflict
Spotting the Signs
Communication Skills for Conflict
Handling Challenging Behaviour
Resolving Conflict Constructively
Practice & Reflection
Course Contact Details
shortcourses@dumgal.ac.uk
01387 734199