Performance Management

Introduction

This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations.

Workshops will be tailored to meet the needs of individual clients and to match their specific processes.

Target Student

It is intended for any individual, who in the course of their work, are required to manage the performance of other individuals.

By then end of this workshop, you should be able to:

  • Explain the purpose of performance management
  • Explain the performance management process steps and how they work
  • Develop your ability to hold performance discussions
  • Make performance assessments
  • Record performance outcomes in line with the company’s process

Course code

SPMA

Location

Varies

Price

£200.00

Availability

Location: Online
Delivery – 12 Jun 2024 09:30

Course Content

  • By using group discussion, we work towards defining performance management, what it is, and how it is used to help individuals meet organisational goals.
  • Identification of the key elements of a performance review meeting. The looking back discussion group and small group tasks.
  • Small group exercises are based around learning how to set SMART Objectives and development planning for team members. The looking forward discussion.
  • Linking the process to organisational strategy. Use of group discussion.
  • Practical exercises help individuals to learn how to document the process and generate performance evidence.

Course Contact Details

Shortcourses@dumgal.ac.uk
01387 734199

Other Courses at DGC

SVQ in Customer Service at SCQF Level 5

A customer pays the shop assistant via apply pay

This is a work-based qualification with 2 mandatory and 5 optional units.On completion of this SVQ, candidates should be able to: Communicate using customer service language follow the rules to deliver customer service ...

ILM Level 3 Award In Leadership & Management

A woman in front of a whiteboard talking to a class.

This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pres...

Worldhost – Principles of Supervising Customer Service Performance

A customer pays the shop assistant via apply pay

Give your supervising staff the vital skills they need to recognise the value of customer service, and how to coach their team members to deliver it.On completion of this workshop, learners can quickly apply their newly acquired skills and knowledge, so customers feel the benefits straight away. At the same time, WorldHost training devel...