SVQ in Customer Service at SCQF Level 5

Enquire now Back to search results

Introduction

This is a work-based qualification with 2 mandatory and 5 optional units.

On completion of this SVQ, candidates should be able to:

Communicate using customer service language
follow the rules to deliver customer service

Course code

W2CS

Location

Varies

Duration

1 Year

Price

£625.00

Entry Requirements

Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.

Assessments

An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Additional funding information

The cost of the qualification is £625

Modern Apprenticeship funding may be possible provided applicants meet the elegability criteria. Please contact apprenticeships@dumgal.ac.uk for information on this.

Course Contact Details

If you would like more information or to reserve a place on a course: E-mail: svq@dumgal.ac.uk

Other Courses at DGC

SVQ in Business & Administration at SCQF Level 6

This SVQ is designed for individuals currently employed in a business administration role who are looking to formalise and develop existing skills and knowledge. Ideal for those with experience in administrative duties and a level of decision-making, this qualification supports professional growth within office and business environments.U...

This SVQ is suitable for:Individuals currently in employment looking to benchmark existing Managerial and Supervisory experience, whilst also developing further Management skills and knowledge.Individuals who register for this SVQ are able to take advantage of 12 months of free student membership with the Chartered Management Institute (C...

A customer pays the shop assistant via apply pay

On completion of this SVQ, candidates should be able to: Demonstrate understanding of customer services Demonstrate understanding of the rules that impact on improvemenst to customer service Plus 5 optional units...