Introduction
This is a work-based qualification with 2 mandatory and 5 optional units.
On completion of this SVQ, candidates should be able to:
- Communicate using customer service language
- follow the rules to deliver customer service
Course code
W2CS
Location
Varies
Duration
1 Year
Price
£625.00
Entry Requirements
Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.
Assessments
An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.
Additional funding information
The cost of the qualification is £625
Modern Apprenticeship funding may be possible provided applicants meet the elegability criteria. Please contact apprenticeships@dumgal.ac.uk for information on this.
Course Contact Details
If you would like more information or to reserve a place on a course: E-mail: svq@dumgal.ac.uk