SVQ in Customer Service at SCQF Level 5

Enquire now Back to search results

Introduction

This is a work-based qualification with 2 mandatory and 5 optional units.

On completion of this SVQ, candidates should be able to:

Communicate using customer service language
follow the rules to deliver customer service

Course code

W2CS

Location

Varies

Duration

1 Year

Price

£625.00

Entry Requirements

Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.

Assessments

An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Additional funding information

The cost of the qualification is £625

Modern Apprenticeship funding may be possible provided applicants meet the elegability criteria. Please contact apprenticeships@dumgal.ac.uk for information on this.

Course Contact Details

If you would like more information or to reserve a place on a course: E-mail: svq@dumgal.ac.uk

Other Courses at DGC

Business HND @ SCQF Level 8

This course is for students who have completed HNC Business and who want to progress to a degree in business studies or into employment in business-related disciplines. This course is equivalent to the second year of degree study. We offer this course as a standalone HND or as part of a three-year programme which will allow you to gradua...

Dumfries and Galloway College Birds Eye View with criffel in the background

Designed for individuals who want to develop advanced bookkeeping skills and progress their career in finance and accounting. This qualification builds on existing knowledge and provides the practical skills needed to work confidently in professional bookkeeping roles.During this online course, you will learn how to apply accounting princ...

This SVQ is suitable for: Individuals who are currently in employment in a Supervisory or Team Leading role. Individuals who register for this SVQ are able to take advantage of 12 months of free studying membership with the Chartered Management Intitute (CMI).As the SVQ is a competency-based qualification, the following applies: You will...