SVQ in Customer Service at SCQF Level 5

Enquire now Back to search results

Introduction

This is a work-based qualification with 2 mandatory and 5 optional units.

On completion of this SVQ, candidates should be able to:

Communicate using customer service language
follow the rules to deliver customer service

Course code

W2CS

Location

Varies

Duration

1 Year

Price

£625.00

Entry Requirements

Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.

Assessments

An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Additional funding information

The cost of the qualification is £625

Modern Apprenticeship funding may be possible provided applicants meet the elegability criteria. Please contact apprenticeships@dumgal.ac.uk for information on this.

Course Contact Details

If you would like more information or to reserve a place on a course: E-mail: svq@dumgal.ac.uk

Other Courses at DGC

Level 3 Certificate in Principles of Management and Leadership (CMI)

The CMI Level 3 Certificate is designed for aspiring or practising first-line managers who want to develop their leadership capabilities and gain a nationally recognised qualification. This course provides practical tools and insights to help you lead teams effectively, communicate with impact, and drive performance.This course is deliver...

This SVQ is designed for individuals who are currently employed in an administrative role such as receptionist, junior secretary or clerical assistant Upon successful completion, you will gain a recognised qualification which guarantees you have the skills, knowledge and abilities required to carry out your role competently....

This SVQ is designed for individuals currently employed in a business administration role who are looking to formalise and develop existing skills and knowledge. Ideal for those with experience in administrative duties and a level of decision-making, this qualification supports professional growth within office and business environments.U...