SVQ in Customer Service at SCQF Level 5

Enquire now Back to search results

Introduction

This is a work-based qualification with 2 mandatory and 5 optional units.

On completion of this SVQ, candidates should be able to:

Communicate using customer service language
follow the rules to deliver customer service

Course code

W2CS

Location

Varies

Duration

1 Year

Price

£625.00

Entry Requirements

Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.

Assessments

An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Additional funding information

The cost of the qualification is £625

Modern Apprenticeship funding may be possible provided applicants meet the elegability criteria. Please contact apprenticeships@dumgal.ac.uk for information on this.

Course Contact Details

If you would like more information or to reserve a place on a course: E-mail: svq@dumgal.ac.uk

Other Courses at DGC

Level 4 Diploma in Professional Accounting (Tax) @ SCQF Level 8 (AAT)

Dumfries and Galloway College Birds Eye View with criffel in the background

The AAT Level 4 Diploma in Professional Accounting – Tax is designed for those looking to develop advanced accounting expertise with a focus on taxation. This qualification equips students with the knowledge and skills to confidently handle complex tax processes, draft and interpret financial statements, and manage financial systems wit...

Are you ready to take the next step in your leadership journey? The CMI Level 3 Award in Principles of Management and Leadership is designed for aspiring or early-career managers who want to build confidence, develop core leadership skills, and gain a nationally recognised qualification. Delivered entirely through remote learning, this co...

A customer pays the shop assistant via apply pay

This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.WorldHost customer service training is an engaging experie...