SVQ in Customer Service at SCQF Level 6

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On completion of this VQ, candidates should be able to:

  • Demonstrate understanding of customer services
  • Demonstrate understanding of the rules that impact on improvemenst to customer service
  • Plus 5 optional units

Course code





14 Months



Entry Requirements

This is a work based qualification.


An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.


The suite of SVQs in Customer Service could provide progression to:

an SVQ in Customer Service or related area at a higher SCQF level
employment in the customer service sector at a higher/promoted level, perhaps as a customer relations manager, customer service team leader
employment in a related area which demands good customer service, eg retail, hospitality, the financial sector

Additional funding information

The SVQ cost is £700

Course Contact Details

For further information – contact David Walden, Workbased Team Leader 01387 734311

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