Introduction
On completion of this VQ, candidates should be able to:
- Demonstrate understanding of customer services
- Demonstrate understanding of the rules that impact on improvemenst to customer service
- Plus 5 optional units
Course code
W3CS
Location
Varies
Duration
14 Months
Price
£600.00
Entry Requirements
This is a work based qualification.
Assessments
An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.
Progression
The suite of SVQs in Customer Service could provide progression to:
an SVQ in Customer Service or related area at a higher SCQF level
employment in the customer service sector at a higher/promoted level, perhaps as a customer relations manager, customer service team leader
employment in a related area which demands good customer service, eg retail, hospitality, the financial sector
Additional funding information
The SVQ cost is £700
Course Contact Details
For further information – contact David Walden, Workbased Team Leader 01387 734311 waldend@dumgal.ac.uk