This is a work-based qualification with 2 mandatory and 5 optional units.
On completion of this SVQ, candidates should be able to:
- Communicate using customer service language
- follow the rules to deliver customer service
Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.
An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.
Additional funding information
Eligible for ITA Funding – ITA Scotland. For Fee Waiver details, please contact Finance Department – T: 01387 734168
Course Contact Details
If you would like more information please contact David Walden Workbased Team Leader
Telephone:(01387) 734 311 or E-mail: firstname.lastname@example.org