SVQ in Customer Service at SCQF Level 5

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This is a work-based qualification with 2 mandatory and 5 optional units.

On completion of this SVQ, candidates should be able to:

  • Communicate using customer service language
  • follow the rules to deliver customer service

Course code





1 Year



Entry Requirements

Candidates should be working in a relevant job role and display enthusiasm and the ability to work at this level.


An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Additional funding information

Eligible for ITA Funding – ITA Scotland. For Fee Waiver details, please contact Finance Department – T: 01387 734168

Course Contact Details

If you would like more information please contact David Walden Workbased Team Leader
Telephone:(01387) 734 311 or E-mail:

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