SVQ in Customer Service at SCQF Level 6

Introduction

On completion of this VQ, candidates should be able to:

  • Demonstrate understanding of customer services
  • Demonstrate understanding of the rules that impact on improvemenst to customer service
  • Plus 5 optional units

Course code

W3CS

Location

Varies

Duration

12 Months

Price

£600.00

Entry Requirements

This is a work based qualification.

Assessments

An Assessor will come out and observe you in the workplace and ask questions about the work you carry out. Candidates will be required to build an online portfolio.

Progression

The suite of SVQs in Customer Service could provide progression to:

an SVQ in Customer Service or related area at a higher SCQF level
employment in the customer service sector at a higher/promoted level, perhaps as a customer relations manager, customer service team leader
employment in a related area which demands good customer service, eg retail, hospitality, the financial sector

Additional funding information

The SVQ cost is £825

Course Contact Details

For further information – contact David Walden, Workbased Team Leader 01387 734311 waldend@dumgal.ac.uk

Other Courses at DGC

Business & Enterprise (NQ) @ SCQF Level 6

Highfeild - auditing and inspection

This course is the ideal starting point for a career in the modern business world, providing you with progression opportunities onto further study and employment. It will enable you to acquire knowledge and understanding of the role and operation of a business, to develop analytical skills, to apply skills to business situations and to en...

Business HND @ SCQF Level 8

Business

This course is for students who have completed HNC Business and who want to progress to a degree in business studies or into employment in business-related disciplines. This course is equivalent to the second year of degree study. We offer this course as a standalone HND or as part of a three-year programme which will allow you to gradua...

SQA Planning and Delivering Training Sessions to Groups @ SCQF 6

Training

This course is a great introduction to teaching. On successful completion, delegates will recieve an SQA certificate that allows them to deliver training to groups. Some examples include; In-house training to staff; Life Guard Trainers, First Aid Trainers.This course is suitable for those who aspire to a training role, or who expect to h...