Worldhost - Principles of Customer Service | Dumfries and Galloway College

Introduction

This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.

WorldHost customer service training is an engaging experience for your staff, covering real-world situations.

Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.

For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn over four 90 minute online sessions!

Course code

SWCS

Location

Dumfries and Stranraer Campus

Duration

1 Day, 09:00 – 16:30.

For employers who would like to organise this course for their employees and would like them to be grouped in the same course, this can be arranged. Please get in touch for more details.

Price

£150.00

Entry Requirements

Course Content

Aims & Objectives

At the end of the WorldHost Principles of Customer Service workshop participants will be able to;

Identify customer needs and manage expectations
Understand the importance and value of making a great first impression
Apply improved customer service knowledge to your day-to-day job role
Improve your customer interaction and communication skills
Leave a lasting impression on your customers
Plan for future professional development around customer service

Assessments

Multiple choice question paper.
On successful completion, participants will be issued with certification.

Additional funding information

No One Left Behind Training Allowance
Dumfries and Galloway Local Employability partnership (Funded by the Scottish Government) are proud to be working in partnership with DG College to offer eligible individuals funding to learn new, work-related skills and training.

You can use the money to build the skills you need for a job or get some training to take your career to the next level.

And because it’s not a loan, you don’t have to pay it back.

Check if you are eligible then follow the registration process.

Are you eligible?

You must meet all of the following criteria

16 years of age or older
Resident in Dumfries and Galloway
Have the right to work and live in the UK.
Unemployed and looking to get back into work OR in employment and claiming an income-based benefit (i.e Universal Credit)

AND at least one of the following characteristics:

Parents with a child under the age of 19 (still registered in full time education)
Armed Forces Veteran
Asylum Seeker
Care Experienced
Caring responsibilities
Childcare needs
Criminal Convictions
Homeless or affected by housing inclusion.
Long Term health condition/ illness
No Limited work experience.
Refugee
Substance related conditions
Lack of Transport

If you meet the criteria, you could receive the full cost of your course fee.

Apply for your No One Left Behind Grant

To access support with the fees you must register with DG Works. Just follow the link or use the QR code. If you are already registered, please contact your Employment Key Worker for next steps.

Once you have completed the registration form and your eligibility has been checked someone from DG Works (part of Dumfries and Galloway Council) will contact you to ask you to provide the following evidence: