Introduction
This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.
WorldHost customer service training is an engaging experience for your staff, covering real-world situations.
Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn over four 90 minute online sessions!
Course code
SWCS
Location
Dumfries and Stranraer Campus
Duration
1 Day, 09:00 – 16:30.
For employers who would like to organise this course for their employees and would like them to be grouped in the same course, this can be arranged. Please get in touch for more details.
Price
£165.00
Availability
Location: Dumfries
Delivery (Copied for 22/06/2026 09:00:00) – 22 Jun 2026 09:00
Delivery – 01 Sep 2026 09:00
Location: Stranraer
Delivery – 20 Oct 2026 09:00
Location: Dumfries
Delivery – 19 Nov 2026 09:00
Entry Requirements
Important Notice for All Course Attendees To attend and complete the course, you must bring valid photographic identification. Acceptable forms of ID include:
- A valid UK passport
- A full or provisional UK driving licence
Please note:
Failure to present a valid photo ID on the day may result in you being unable to complete the course.
This requirement is part of our compliance procedures and is essential for verifying participant identity.
Thank you for your cooperation.
Course Content
Aims & Objectives
At the end of the WorldHost Principles of Customer Service workshop participants will be able to;
- Identify customer needs and manage expectations
- Understand the importance and value of making a great first impression
- Apply improved customer service knowledge to your day-to-day job role
- Improve your customer interaction and communication skills
- Leave a lasting impression on your customers
- Plan for future professional development around customer service
Assessments
Multiple choice question paper.
On successful completion, participants will be issued with certification.
Please note that any exam resits will incur an additional fee. Details regarding the resit fee and payment process will be provided when scheduling the resit.
Additional funding information
Are you, or do you employ, someone aged 15–25?
In partnership with The Holywood Trust, fully funded training is available to help young people across Dumfries and Galloway build skills for a career in the hospitality industry—whether they are just starting out or already working in the sector.
Places are limited, so early booking is recommended.
To secure a place and access this funding, please complete the relevant booking form below:
Individuals: Training Booking Form – Funded by Holywood Trust
Employers: Training Booking Form for Employers – Funded by Holywood Trust
Course Contact Details
If you would like more information or to reserve a place on a course, please get in touch.
Telephone: 01387 734199
E-mail:shortcourses@dumgal.ac.uk
Booking Terms & Conditions | Dumfries & Galloway College (dumgal.ac.uk)