Worldhost – Principles of Customer Service

Introduction

This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.

WorldHost customer service training is an engaging experience for your staff, covering real-world situations.

Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.

For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn over four 90 minute online sessions!

Course code

SWCS

Location

Dumfries and Stranraer Campus

Duration

1 Day, 09:00 – 16:30.

For employers who would like to organise this course for their employees and would like them to be grouped in the same course, this can be arranged. Please get in touch for more details.

Price

£120.00

Availability

Location: Dumfries
Delivery – 15 Apr 2024 09:00

Entry Requirements

Course Content

Aims & Objectives

At the end of the WorldHost Principles of Customer Service workshop participants will be able to;

  • Identify customer needs and manage expectations
  • Understand the importance and value of making a great first impression
  • Apply improved customer service knowledge to your day-to-day job role
  • Improve your customer interaction and communication skills
  • Leave a lasting impression on your customers
  • Plan for future professional development around customer service

Assessments

Multiple choice question paper.
On successful completion, participants will be issued with certification.

Additional funding information

Course Contact Details

If you would like more information or to reserve a place on a course, please get in touch.

Telephone: 01387 734199
E-mail:
shortcourses@dumgal.ac.uk

Booking Terms & Conditions | Dumfries & Galloway College (dumgal.ac.uk)

Other Courses at DGC

REHIS Advanced Food Hygiene @ SCQF Level 8

A person prepares sushi rolls while wearing gloves

This course will be delivered over 5 days. The final exam will take place on campus - dats to be confirmed. This is an SCQF level 8 course.Course suitable for: Senior Managers in food manufacturing and catering businesses Quality Managers Head Chefs Production managers Overall Objectives of the courseTo provide candidates with suffi...

SVQ in Professional Cookery at SCQF Level 6

Professional Cookery

This SVQ is suitable for: Individuals who work as chefs/cooks within hotels, restaurants, cafes, guest houses, canteens, care homes or private residential establishments who are in a supervisory position. As the SVQ is a competency based qualification the following applies: You will be allocated an assessor and you will work together to ...

REHIS Scottish Certificate for Personal Licence Holders Refresher @ SCQF Level 6

A bartender making a cocktail at a bar

Licensing (Scotland) Act 2005 specifies that in Scotland the holder of a personal licence must undergo refresher training within 5 years of the date of their personal licence being issued to ensure their licence remains valid. This refresher course is also suitable for people who need to renew their licence at 10 years.Every personal lic...