Worldhost – Principles of Supervising Customer Service Performance

This course is currently closed for new learners. Register for our email alerts and we’ll let you know when this or similar courses become available.

Introduction

Give your supervising staff the vital skills they need to recognise the value of customer service, and how to coach their team members to deliver it.

On completion of this workshop, learners can quickly apply their newly acquired skills and knowledge, so customers feel the benefits straight away. At the same time, WorldHost training develops participants transferrable skills which they will be able to utilise for the rest of their lives.

WorldHost training is the foundation for establishing a culture of excellence and driving business transformation.

Course code

SWSC

Location

Dumfries Campus

Duration

2 Days

Price

£TBA

Entry Requirements

Aimed at those supervsing customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service.

Course Content

What does it cover?

  • Customer service culture
  • Identifying your customers
  • Gathering, responding and applying customer feedback
  • Identifying gaps in employee performance
  • Developing your team
  • Coaching for success
  • Recruiting for success
  • Service recovery

When staff put these skills into practice, it can lead to:

  • Increased revenue, repeat business, average spends and net sales
  • Increased visitor spend in your local area
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on online review sites

Better customer experiences set organisations apart from their competitors and keep customers coming back for more.

Assessments

Short multiple-choice assessment

On successful completion, participants will be issued with certification

Additional funding information

No One Left Behind Training Allowance
Dumfries and Galloway Local Employability partnership (Funded by the Scottish Government) are proud to be working in partnership with DG College to offer eligible individuals funding to learn new, work-related skills and training.

You can use the money to build the skills you need for a job or get some training to take your career to the next level.

And because it’s not a loan, you don’t have to pay it back.

Check if you are eligible then follow the registration process.

Are you eligible?

You must meet all of the following criteria

  • 16 years of age or older
  • Resident in Dumfries and Galloway
  • Have the right to work and live in the UK.
  • Unemployed and looking to get back into work OR in employment and claiming an income-based benefit (i.e Universal Credit)

AND at least one of the following characteristics: (hyperlink to the definitions)

  • Parents with a child under the age of 19 (still registered in full time education)
  • Armed Forces Veteran
  • Asylum Seeker
  • Care Experienced
  • Caring responsibilities
  • Childcare needs
  • Criminal Convictions
  • Homeless or affected by housing inclusion.
  • Long Term health condition/ illness
  • No Limited work experience.
  • Refugee
  • Substance related conditions
  • Lack of Transport

If you meet the criteria, you could receive the full cost of your course fee.

Apply for your No One Left Behind Grant

To access support with the fees you must register with DG Works. Just follow the link or use the QR code. If you are already registered, please contact your Employment Key Worker for next steps.

Once you have completed the registration form and your eligibility has been checked someone from DG Works (part of Dumfries and Galloway Council) will contact you to ask you to provide the following evidence:

  • Reside in Scotland (e.g. evidence address)
  • Working Age (e.g. birth certificate)
  • Right to Live & Work in the UK (e.g. evidence of benefits)

https://forms.office.com/e/Qp2EB3McZB

If you have any questions please contact 01387 260035 or email DGEmployability@dumgal.gov.uk

Course Contact Details

If you would like more information or to reserve a place on a course, please get in touch.

Telephone: 01387 734199
E-mail:shortcourses@dumgal.ac.uk

Booking Terms & Conditions | Dumfries & Galloway College (dumgal.ac.uk)

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