CUSTOMER SERVICE
This course is currently closed for new learners. Register for our email alerts and we’ll let you know when this or similar courses become available.
Register for email alerts Back to search results
Introduction
The Award in Customer Service at SCQF level 5 will develop skills, knowledge and understanding essential for providing professional customer service.
This Award develops good communication and effective listening skills, enabling learners to provide customers with appropriate information to meet their needs. They will also learn to adapt responses to different customer behaviours and to create a positive impression of themselves and the organisation they are working for.
Course code
Location:
Dumfries
Duration
Price
Entry Requirements
Additional Entry Requirements
Course Content
Assessments
Assessment is carried out in the workplace this minimises any time learners would need to be away from their work. The assessment will be carried out by a qualified SVQ Assessor.
Progression
Learners who achieve this Award can progress to the full SVQ 2 in Customer Service at SCQF level 5 or the National Certificate in Business at SCQF level 5.
Career Prospects
Additional funding information
Course Contact Details
Tel: 01387 734311
email: waldend@dumgal.ac.uk
This course is currently closed for new learners. Register for our email alerts and we’ll let you know when this or similar courses become available.
Register for email alerts Back to search results