CUSTOMER SERVICE

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Introduction

The Award in Customer Service at SCQF level 5 will develop skills, knowledge and understanding essential for providing professional customer service.

This Award develops good communication and effective listening skills, enabling learners to provide customers with appropriate information to meet their needs. They will also learn to adapt responses to different customer behaviours and to create a positive impression of themselves and the organisation they are working for.

Course code

W2CR

Location:

Dumfries

Duration

12 Months

Price

£TBA

Entry Requirements

Standard

Additional Entry Requirements

None

Course Content

This Award consists of one mandatory Unit and seven optional Units from which candidates select one Unit. The Units are SVQ Units and therefore the evidence to meet the Unit specifications must be generated from actual work.

Assessments

Assessment is carried out in the workplace this minimises any time learners would need to be away from their work. The assessment will be carried out by a qualified SVQ Assessor.

Progression

Learners who achieve this Award can progress to the full SVQ 2 in Customer Service at SCQF level 5 or the National Certificate in Business at SCQF level 5.

Career Prospects

Customer service impacts on all occupational sectors. People working in, for example, hotels, retail outlets, travel organisations, hairdressing, sports centres, local authorities or voluntary organisations all need effective customer service skills and knowledge.

Additional funding information