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Dumfries and Galloway College Customer Service
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Work Based Training
Facilities Services @ SCQF Level 5
This SVQ is designed for individuals who are currently employed in a facilities or workplace services role, such as facilities assistant, caretaker, cleaning supervisor or estates support staff.Upon successful completion, you will gain a recognised qualification which demonstrates that you have the skills, knowledge and practical abilitie...
SVQ in Customer Service at SCQF Level 5
This is a work-based qualification with 2 mandatory and 5 optional units.On completion of this SVQ, candidates should be able to:
Communicate using customer service language
follow the rules to deliver customer service...
SVQ in Customer Service at SCQF Level 6
On completion of this SVQ, candidates should be able to:
Demonstrate understanding of customer services
Demonstrate understanding of the rules that impact on improvemenst to customer service
Plus 5 optional units...
Online
Level 2 Certificate in Principles of Customer Service (TQUK)
This online Customer Service course will enhance your understanding of customer service principles. It provides you with the essential knowledge needed by employers for a variety of customer service roles across different sectors. The course covers key areas such as managing information and supporting events, equipping you with the skills...