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Dumfries and Galloway College Customer Service
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Part Time
Worldhost – Principles of Supervising Customer Service Performance
Give your supervising staff the vital skills they need to recognise the value of customer service, and how to coach their team members to deliver it.On completion of this workshop, learners can quickly apply their newly acquired skills and knowledge, so customers feel the benefits straight away. At the same time, WorldHost training devel...
Short Courses
Worldhost – Principles of Customer Service
This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.WorldHost customer service training is an engaging experie...
Work Based Training
Facilities Services Level 2
On completion of this VQ, candidates should be able to:
Establish and Monitor the facilities required by a client
Develop productive working relationships with colleagues and stakeholders
Ensure health and safety requirements are met in your area of responsibility
Plus 5 optional units
...
Online
Level 2 Certificate in Principles of Customer Service (TQUK)
This online Customer Service course will enhance your understanding of customer service principles. It provides you with the essential knowledge needed by employers for a variety of customer service roles across different sectors. The course covers key areas such as managing information and supporting events, equipping you with the skills...
Remote Learning
Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
Aimed at anyone wanting to increase their knowledge and understanding of mental ill health and how to support people experiencing mental distress. This course is particularly helpful to individuals, managers and organisations wishing to assess and improve mental well being in the workplace or learning environment.Mental Health First aid ...