Part TimeWorldhost – Principles of Supervising Customer Service Performance
![A customer pays the shop assistant via apply pay](https://www.dumgal.ac.uk/wp-content/uploads/2023/07/clay-banks-Ox6SW103KtM-unsplash-150x150.jpg)
Give your supervising staff the vital skills they need to recognise the value of customer service, and how to coach their team members to deliver it.On completion of this workshop, learners can quickly apply their newly acquired skills and knowledge, so customers feel the benefits straight away. At the same time, WorldHost training devel...
Short CoursesWorldhost – Principles of Customer Service
![A customer pays the shop assistant via apply pay](https://www.dumgal.ac.uk/wp-content/uploads/2023/07/clay-banks-Ox6SW103KtM-unsplash-150x150.jpg)
This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.WorldHost customer service training is an engaging experie...
ApprenticeshipsWork Based TrainingFacilities Services Level 2
![Three people in office attire having a discussion.](https://www.dumgal.ac.uk/wp-content/uploads/2023/07/shutterstock_1342628210-1-150x150.jpg)
On completion of this VQ, candidates should be able to:
Establish and Monitor the facilities required by a client
Develop productive working relationships with colleagues and stakeholders
Ensure health and safety requirements are met in your area of responsibility
Plus 5 optional units
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Open LearningUnderstanding Mental Health First Aid and Mental Health Advocacy in the Workplace
![Understanding Mental Health First Aid & Mental Health Advocacy in the Workplace](https://www.dumgal.ac.uk/wp-content/uploads/2023/07/Understanding-Mental-Health-First-Aid-Mental-Health-Advocacy-in-the-Workplace_0-150x150.jpg)
Aimed at anyone wanting to increase their knowledge and understanding of mental ill health and how to support people experiencing mental distress. This course is particularly helpful to individuals, managers and organisations wishing to assess and improve mental well being in the workplace or learning environment.Mental Health First aid ...