Certificate in Information, Advice & Guidance


This qualification is ideal for anyone with an interest and/or some involvement in information, advice or guidance delivery in their work. It would benefit those in roles such as learning support, mentors, people working in voluntary organisations or with adult or community groups tutors and outreach workers.

This qualification will enable learners to appropriately guide and support people in making informed choices and will also provide recognition for the work that they do. It also provides an understanding of the factors which can influence the effectiveness of information, advice or guidance sessions, as well as how to plan, conduct and evaluate these sessions.

Course code





This course will involve 120 learning hours. Averaging at 6 hours of personal learning per week, candidates would expect to complete in 20 weeks.

Entry Requirements

Learners must be aged 19 or over in order to enrol on this course.

Course Content

To achieve the certificate, candidates must complete the following units:

  • Developing interaction skills for information, advice or guidance
  • Information, advice or guidance in practice
  • Information, advice or guidance work with groups
  • Managing information
  • Signposting and referral – Information, advice or guidance


This qualification comprises of activity workbooks and learners will be required to work through a series of tasks and activities designed to reinforce the learning process and test their knowledge.
Learning materials include an assessment, which allows learners to complete a portfolio of evidence and demonstrate achievment.

Course Contact Details

E: Openlearning@dumgal.ac.uk
T: 01387 734199

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