Managing Unacceptable Employee Behaviour


This 1 day session is designed to give Managers and Leaders the opportunity to consider how best to manage unacceptable behaviour in the workplace.

Those who attend will leave with a clear understanding of how they would like to apply their learning in the organisation.

Session outcomes are management feel comfortable to:

  • Identify and explore what makes employee behaviour unacceptable
  • Recognise what circumstances drive our behaviour and the resulting consequences
  • Understand what makes a conversation ‘difficult’
  • Develop confidence in having difficult conversations
  • Recognising passive, aggressive and assertive behaviours
  • Communicate assertively and with confidence
  • Develop confidence in giving specific feedback
  • Preparing for and practising dealing with challenging communication situations
  • Use tools and techniques to support these conversations
  • Personal development plan

Course code





1 day, delivered via MS Teams




Location: Online
Virtual Delivery vi MS Teams – 06 Jun 2024 09:00

Course Content

Welcome and objectives


What makes employee behaviour unacceptable?

  • Interactive exercise and discussion using post-its, whiteboard or meeting chat to identify what makes employee behaviour unacceptable.
  • Discussion and opportunity to link to organisational goals, standards, value, personal values.
  • Discussing and sharing specific situations

Recognise what circumstances drive our behaviour and the resulting consequences

  • Discussing the psychology of how the brain works; what drives behaviour and reactions.
  • Iceberg principle.
  • Beliefs principle.
  • Interactive exercise with scenarios.

Communicating assertively and with impact

Discussion and exercises to include:

  • The impact of body language, tone and the words we use
  • The importance of non-verbal communication
  • Recognising passive, aggressive and assertive behaviours
  • Effective listening and questioning techniques
  • Reframing

Giving and receiving feedback

  • What is the purpose of feedback?
  • When should we give it?
  • When shouldn’t we give it?
  • Purpose of feedback: BOOST
  • Barriers to giving feedback
  • Constructive v Destructive feedback

Exploring models:

  • Reactions to giving feedback: SARAH
  • Giving feedback: AID; SBIC
  • Practical application.

Receiving feedback

Dealing with difficult conversations

Discussion and practical exercise including:

  • Situations that require difficult conversations
  • Preparing for the conversation
  • Facilitating the conversation including body language, tone, language
  • Dealing with reactions
  • Agreeing on follow up actions

Course Contact Details

T: 01387 734199

Other Courses at DGC

UWS Business Foundation Academy @ SCQF Level 7

Smiling business professional on UWS Foundation Pathway

Are you in S6 and considering a degree in Business? Dumfries & Galloway College in partnership with University of West of Scotland is offering you to start your degree programme whilst in school and get you on the pathway to your degree. This programme will help you prepare for university and start your learning on your degree pathway...

Understanding Safeguarding and Prevent

Understanding Safeguarding and Prevent

Safeguarding is not a static subject. New threats emerge and better ways of working are developed that help to reduce the likelihood of harm and abuse happening to children and young people. The ‘new threats’ of our time include cyber-bullying and cyberstalking, as well as online grooming for sexual exploitation. They also include the...

Performance Management

Dumfries and Galloway College Birds Eye View with criffel in the background

This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations.Workshops will be tailored to meet the needs of individual clients and to match their specific processes. Target StudentIt is intended for any individual, who i...